Bangsy Refund Policy

Unused paid credits

Within seven calendar days after payment, you may request a cash refund for that order's unused paid image credits, in proportion to the amount paid. Each purchase is assessed separately. Reserved or already consumed credits are not unused available credits. These rules do not remove any mandatory rights that apply to you.

How to request a refund

Sign in and open Purchases and refunds in the tool to view the refundable amount for each purchase and request a refund. Pending image tasks must be resolved before that purchase can be refunded. Contact support if you need help with your purchase or delivery.

Eligible credits are frozen while a refund is pending. A confirmed failed refund restores them. An uncertain provider response stays pending until reconciled to prevent duplicate refunds. A payment dispute or a refund made outside the application may freeze the remaining credits from that purchase for reconciliation.

Generation and delivery problems

One successfully delivered image uses one credit. A confirmed technical failure releases the reserved credit. If it is unclear whether the provider accepted the task, the reservation remains pending while that original task is checked. Recovery does not create a new generation.

Please contact support about damaged files, missing delivery, incorrect charges, or an objective failure to produce the selected style. Subjective dislike does not automatically include unlimited free regenerations. Viewing, comparing, downloading existing images again, and making a reference PNG from existing images do not use additional credits.

Purchases are currently unavailable. This policy describes the terms that apply when purchases open; it does not indicate that checkout is available now. See the Service Terms for the full service scope.

Purchases are currently unavailable.